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Refund Policy

  1. Membership Fees
    All membership fees, whether paid monthly or annually, are non-refundable. This includes cases where:
    • A member cancels their membership before the end of their term.
    • A member chooses not to utilize the services provided, including creating or maintaining a listing.
  2. Cancellation
    Members may cancel their membership at any time by completing the cancellation form available in their account. Once canceled:
    • Membership will not renew for the next billing cycle.
    • Listings will be removed immediately upon cancellation.
    • No refunds or prorated adjustments will be provided for unused portions of the membership term.
  3. Changes to Membership
    Members are responsible for keeping their account information up to date, including payment methods. In cases of declined payments:
    • Membership will remain active for up to 30 days to allow for payment resolution.
    • If payment is not resolved, membership and associated listings will be deactivated.
  4. Disputes
    Any disputes regarding billing or services must be submitted via the contact form on our website. Solace Co. will review and respond to all inquiries within a reasonable time.